Unfortunately we must include our terms and conditions but rest assured we want you to spend a very enjoyable and relaxing stay at Beech Hill House. When you make a booking you are entering a contract with us so please read our terms and conditions of booking below.
Prices: Our prices include accommodation with full English breakfast. We can accept payment by cash, cheque (made payable to 'J & S. Stott' and to the limit of your bankers card) along with debit card or credit card.
Dogs: As dog owners ourselves we appreciate the importance of being with your dog, however, we ask that dogs are not left on their own in the bedrooms at any time. Should your dog cause damage we will unfortunately require payment to repair or replace the damage.
Cancellation and Insurance:
All telephone bookings are provisional until confirmed in writing or we have received your credit or debit card details.
Telephone bookings made less than 48 hours prior to arrival must be confirmed by a credit or debit card.
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable.
If you need to cancel your reservation please contact us immediately in writing or by email (which you must receive a reply for).
If, unfortunately you have to cancel your reservation within 2 weeks of your arrival date, the full rate will become chargeable unless we can re-let the rooms. Should you fail to arrive the full rate of your stay will become chargeable. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Arrival: Your accommodation will be available for you from 3.30pm on the day of arrival, unless otherwise arranged. Please let us know if you plan to arrive after 6.00pm.
Departure: Please be ready to leave your accommodation by 10.30am on the day of departure and your bill is payable on departure.
Damages, Breakages and Losses: Please take care with our accommodation. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge of £20.00 if you did not report this. Lost keys and fobs will be charged at £10.
Smoking: Smoking is not permitted on our premises.
Liability: We do not accept any liability for damage, loss or injury to any member of your party or any vehicles or possessions during your stay with us.
Data: Any data gathered during the course of this booking may be held on computer for our own use only and will not be disclosed or sold to any third party.
We look forward to welcoming you to Beech Hill House.
Stuart and Jenny Stott
